Rackspace Technology Work From home

Rackspace  Technology  Is Hiring | Any Graduate Can Apply | Support Technician  |  Apply Now 

Rackspace Technology has released the advertisement for recruitment of the post of Support Technician .All the candidates who are interested in this Recruitment and fulfill the eligibility can apply online asap till the link expires. For these Recruitment related information like eligibility, age limit, syllabus, selection procedure, pay scale and all other information read the Official advertisement, link is given below and then apply through the official website, that link is given below at last of this page.

⭕About Rackspace Technology Company:

Rackspace Technology, Inc. is an American cloud computing company based in Windcrest, Texas, an inner suburb of San Antonio, Texas. The company also has offices in Blacksburg, Virginia, and Austin, Texas, as well as in Australia, Canada, United Kingdom, India, Dubai, Switzerland, the Netherlands,Germany, Singapore, Mexico, and Hong Kong. Its data centers are located inAmsterdam (Netherlands), Virginia (USA), Chicago (USA), Dallas (USA), London (UK), Frankfurt (Germany), Hong Kong (China), Kansas City (USA), New York City (USA), San Jose (USA), Shanghai (China), Queenstown (Singapore), and Sydney (Australia)

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👷Job Position: Support Technician 

💢Company: Rackspace Technology 

💢 Qualification : Any Graduate, Post Graduate  Can Apply 

🌐Location - Remote Job

💰Salary: 5-6.5 LPA

⭕Agee Limit:  Minimum Age Should be 18 Years, Maximum Age Limit is Not Mentioned 

⭕ Experience: 1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role duties

⭕ Job Type: Full Time

⭕Important Dates:-

•Application begins:- Already Started 

•Last Date:- Apply As soon as possible 

⭕Who Can Apply:-

•All India Candidates can Apply For this Male & Female

⭕ Job Roles and Responsibilities:

•Resolve  technical issues for customers in accordance with team playbook guidelines via phone and ticketing

•Secure, administer, and improve the customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues

•Troubleshoot monitoring alerts and create tickets accordingly 

•Escalate support requests according to  procedures 

•Second rollover point for inbound customer calls.

•Perform incident management identification, assist in managing and escalation procedure 

•Ensure adherence to customer & SLA commitments

•Collaborate with Account Managers and Business Development Consultants to build strong customer relationships

⭕ Skills and Requirements:

KNOWLEDGE:

•Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux

•Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands

•Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux

•Basic understanding of SSL & DNS

•Basic understanding of Active Directory for Windows specialization

•Prefer basic ability to apply change control procedures

Skills

•Self-motivated with a strong desire to learn and improve both technical and people skills

•Intermediate verbal and written communication skills and the ability to communicates basic technical information with team members

•Strives for performance improvements in oneself and peers

•Leads by example and motivates team members

•Ability to work at a team level as well as an individual level

•Ability to interact confidently with more senior and/or skilled areas of the business

•Able to communicate constructive feedback effectively

•Ability to adapt to changing business and technology requirements

🌀 Physical Demands

•General office environment: no special physical demands required

•May require long periods sitting and viewing a computer monitor

•Schedule flexibility to include working 

weekends and/or evenings and holidays as required by the business for 24/7 operations

•Ability to accommodate on-call rotation

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⭕ Application Process:

To Apply Through Direct link:-

Step 1:- Click on the below Apply Now link.

Step 2:– Then You will be redirected to the career page of the Rackspace Technology company.

Step 3:– Read all the details and Fill all the required details in the form .

Step 4:- Click on the Submit Button.

Step 5:- Wait for a few days you for response from the company . Shortlisted candidates will get revert back.

⭕ APPLY LINK: Click Here

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